Complaints Procedure

[[PLACEHOLDER — CQC and GDC require every UK dental practice to publish its complaints procedure. Client to supply their existing procedure, or confirm we should adapt a standard BDA template.]]

If you have a concern

At Spixworth Dental Practice, we take any concern or complaint seriously. In most cases, issues are best resolved quickly by speaking to the person involved or to the practice manager directly.

Practice Complaints Manager: [[NAME]]
Email: [email protected]
Phone: 01603 898414
Address: 86 Crostwick Lane, Spixworth, Norwich, NR10 3AF

Our process

1. Acknowledgement within 3 working days of receiving your complaint
2. Investigation — we’ll look into what happened, speak to any staff involved, and review your records
3. Written response within [[XX working days]] setting out our findings and what (if anything) we’re going to do differently

If you’re not happy with our response

You can also raise dental concerns with:

• NHS complaints (for NHS treatment): NHS England — [email protected] / 0300 311 22 33
• Parliamentary and Health Service Ombudsman: phso.org.uk
• Dental Complaints Service (for private treatment): dcs.gdc-uk.org / 020 8253 0800
• General Dental Council (if you believe a clinician’s fitness to practise is in question): gdc-uk.org
• Care Quality Commission: cqc.org.uk / 03000 616 161

Last reviewed: [[DATE]]